1. RIGHT OF WITHDRAWAL
1.1. CONSUMER RIGHTS (EU Directive 1011/83/EC)
Pursuant to Legislative Decree 106/1005 (Consumer Code) and Directive 1011/83/EC, if the Customer is not satisfied, he can exercise the right of withdrawal and return the product or products purchased on the Site without giving any reason.
1.1. The Withdrawal Notice must be made in writing, or through the direct return procedure on the Site or by email with read notification, or with another explicit declaration regarding the decision to withdraw from the contract, for this purpose you can use the standard withdrawal form attached but it is not mandatory, to Deanvida Limited - sunworkshop no later than 14 days after delivery of the order. The 14 days start from when the Customer or his representative physically received the package and not from the shipping date.
1.3. If the Customer has selected "Pick up in store" as the delivery method, the right of withdrawal applies from the date of collection of the order at the store itself.
1.4. The Withdrawal Notice will imply the assignment by Deanvida Limited - sunworkshop of a unique return number (hereinafter referred to as "RMA") that the Customer must indicate in the packaging of the shipment and a RETURN FORM that the customer will need to print and include within the shipment.
1.5. The Customer will have to send the product or products to be returned by mail or courier no later than 14 days from the date of sending the Withdrawal Notice to Deanvida Limited - sunworkshop.
1.6. In compliance with the art. 54 co. 4 of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal remains with the Customer. We recommend using a tracked shipping method that includes a signed proof of delivery.
1.7. RETURNS that do not respect the established terms will not be accepted.
1.8. EFFECTS OF WITHDRAWAL
1.8.1. If you withdraw from this contract, you will be reimbursed for all payments you have made to Deanvida Limited - sunworkshop, including delivery costs (with the exception of additional costs deriving from the Customer's choice of a type of delivery other than least expensive type of standard delivery offered by Deanvida Limited - sunworkshop, without undue delay and in any event no later than 14 days from the day on which the Customer informs us of your decision to withdraw from this contract.
1.9. TERMS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL through assignment from the RMA system
1.9.1. Within and no later than 14 (fourteen) days from the delivery of the products, the Customer sends Deanvida Limited - sunworkshop the request to return, partial or total, the order directly on the Site or by e-mail with acknowledgment of receipt or other explicit statement regarding the decision to withdraw from the contract to Deanvida Limited - sunworkshop. To this end, you can use the attached model withdrawal form, but it is not mandatory.
1.9.2. For greater protection on the part of the Customer, the return procedure for purchases made on the Site always provides for the assignment and registration on our system of a unique RMA number. If during registration the Customer has placed the order as a GUEST ACCOUNT, the account must necessarily be converted into a REGISTERED ACCOUNT, this to allow the correct assignment of the RMA.
1.9.3. Upon conversion of the account, the Customer will receive an e-mail with the automatically generated password to access the Site. Once logged in, the Customer will be able to change the password. The Customer may at any time check the status of the return request.
1.9.4. Customers who have placed an order with an EXTRA-EEC delivery address
They will have to send the return in DDP (DELIVERY DUTY PAYED) or the delivery of the product must be free of any costs attributable to Deanvida Limited - sunworkshop. Returns of extra-EEC orders that do not comply with these conditions will not be accepted and therefore will be refused and returned to the sender. For extra-EEC returns of CITES Certified accessories, it will be at the Customer's expense and responsibility to contact the competent authorities for the issuance of the CITES documentation and certification necessary for the re-export of the product.
1.9.5. The Client with a GUEST ACCOUNT can, at any time, convert their Account to REGISTERED by sending an email with the ACCOUNT conversion request to helpdesk@sunworkshop.uk
1.10. WITHDRAWAL PROCEDURE THROUGH THE WEBSITE by assigning the RMA system
1.10.1. If the Customer is already a REGISTERED CUSTOMER, the request can be made through his own account. Once logged into the Site, the Customer will select the product or products for which he intends to make use of the right of return from the ORDER HISTORY and by clicking on the SEND button, he will register his request in the system. Upon review of the request by Deanvida Limited - sunworkshop, the Customer will receive an e-mail with the information to download and print the RMA FORM. The Customer must indicate the RMA number on the outside of the shipment and must print the RMA form which must be included in the shipment.
1.10.2. If the Customer has placed the order as a GUEST ACCOUNT, he can request withdrawal at any time by sending an email to helpdesk@sunworkshop.uk. Once the account has been converted, the customer will be able to access his personal area and send the RMA request to complete the withdrawal request. The Customer will receive an email confirming the notification of withdrawal. Upon review of the request by Deanvida Limited - sunworkshop, the Customer will receive an e-mail with the information to download and print the RMA number and the RMA form. The Customer must indicate the RMA number on the outside of the shipment and must print the RMA form which must be included in the shipment.
1.11. WITHDRAWAL PROCEDURE BY EMAIL OR THROUGH OTHER EXPLICIT DECLARATION and assignment by the RMA system
1.11.1. If the Customer has an already REGISTERED ACCOUNT, once Deanvida Limited - sunworkshop has read the withdrawal request communication, he will send an acceptance e-mail with the RETURN PROCEDURE and the information to follow to print the RETURN FORM. RMA from the ACCOUNT on the Site. If the Customer is unable or unwilling to carry out the RETURN PROCEDURE, Deanvida Limited - sunworkshop will carry out the procedure from the back-office and send the RMA number and the RMA form via e-mail , which can also be downloaded from the Site, with the information to follow for the return.
1.11.2. If the Customer is a GUEST CUSTOMER, once Deanvida Limited - sunworkshop has read the withdrawal request communications, it will send an acceptance e-mail with the RETURN PROCEDURE and the information to follow to print the RMA FORM from the ACCOUNT on the Site as per point 8.1.5.1. If the Customer is unable or unwilling to carry out the RETURN PROCEDURE, Deanvida Limited - sunworkshop will carry out the procedure from the back-office and send the RMA number and the RMA form via e-mail, which can also be downloaded from the Website, with the information to follow for the return.
1.12. All phases of the WITHDRAWAL PROCEDURE will thus be traceable and recorded on the Website.
1.13. The product or products that the Customer intends to return must be intact and unused (except for normal tests, comparable to those that could be done in a shop), all the original packaging (boxes, accessories, protections, leaflets, etc.) and tags must be attached to the products with their own disposable seal which forms an integral part of the goods.
1.14. The products must not be damaged.
1.15. The Customer is responsible for the timely return of the goods no later than 14 days after sending the withdrawal request to Deanvida Limited - sunworkshop.
1.16. The Customer pays for the shipment and the related delivery costs and is responsible for the shipment itself until it is delivered to Deanvida Limited - sunworkshop.
1.17. Failure to return the product within the 14-day deadline or failure to deliver the products to the courier possibly appointed by Deanvida Limited - sunworkshop on the date and in the manner agreed, will be understood as a willingness on the part of the Customer to revoke the notice of withdrawal . The Customer will therefore keep the purchased good and Deanvida Limited - sunworkshop will not be liable for any refund.
1.18. Deanvida Limited - sunworkshop having received the return and checked that all the requirements have been met, will inform the Customer, via e-mail, of acceptance of the return.
1.19. In compliance with the provisions of art. 56 of the Consumer Code, Deanvida Limited - sunworkshop reserves the right in any case to withhold the refund until it has received the returned product.
1.20. Once the return has been received and verified that the conditions of the product or products have been respected, Deanvida Limited - sunworkshop will issue the refund within 14 (fourteen) days by re-crediting the amount paid by the Customer, to be performed in the same manner as payment used for the purchase, unless the Customer has expressly agreed otherwise and on condition that he does not have to incur any costs as a result of the refund.
1.21. In case of payment by cash on delivery Deanvida Limited - sunworkshop will proceed to make the refund by bank transfer. The cash on delivery costs are excluded from the refund, as they are withheld directly by the courier for the service.
1.22. Deanvida Limited - sunworkshop will not reimburse additional costs if the Customer has expressly chosen a type of delivery other than the less expensive one offered on the Site.
1.23. The timing of the re-credit or the return of the sums paid for the purchase of the products depends on the payment methods used.
1.24. All products on sale are sealed, which forms an integral part of the item. The Customer must not break these seals because returned products without them will not be accepted.
1.25. If the existence of a decrease in value of the returned products is found, you will receive an e-mail in which you will be notified of the amount deducted by way of reduction of the refund.
1.26. The returned goods must be sent to the following address:
Deanvida Limited
6 Sandileigh Ave
Knutsford WA16 0AG (GB)
Telephone: (+44)02080586212
email: helpdesk@sunworkshop.uk
1.27. STANDARD WITHDRAWAL FORM PURSUANT TO ART.49, PARAGRAPH 1, LETTER H)
(fill in and return this form only if you wish to withdraw from the contract)
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Deanvida Limited
6 Sandileigh Ave
Knutsford WA16 0AG (GB)
helpdesk@sunworkshop.uk
Subject: exercise of the right of withdrawal
................, there ........................
The undersigned (name and surname of the person who signed the contract) intends to avail himself, on the basis of Legislative Decree 106/1005 art.51 and following, of the right of withdrawal with regard to the contract (or order note) n. ......... signed on ........... via Your Site https://sunworkshop.uk
Name and surname …………………………..
Address ……………………………..
In faith,
(signature)........................................
For customers who paid by bank transfer or cash on delivery, indicate an IBAN code for the refund transfer
IBAN …………………………………………………………
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1.28. Purchases with invoice (must be requested during the purchase) have no right of withdrawal.